General
This Website (www.touchback.co.uk) (the “Website” is owned and operated by or on behalf of Selkin Media Limited whose registered address is Selkin Media Limited, 2 Chapel Lane, Wymondham, LEICS, LE14 2AA (‘Selkin Media’/‘we’/‘us’/‘our’). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at touchback@selkinmedia.co.uk or by post using the address given below: Selkin Media Limited
2 Chapel Lane
Wymondham
LE14 2AA.
Company Registration number 07976496
VAT number 130357838

Your contract for purchases made through the Website is with Selkin Media Limited, and you undertake that any and all goods ordered by you are for your own private and domestic use only.

You must be eighteen years old to use this Website. If you are under eighteen, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the Website.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Selkin Media Limited unless and until Selkin Media Limited accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Selkin Media Limited sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Selkin Media Limited of your offer to buy goods from Selkin Media Limited or a third party supplier that is engaged on your behalf by Selkin Media Limited.

This confirmatory e-mail will contain all relevant statutory information concerning your contract.

Selkin Media Limited will not pass on your credit or debit card details to any third party. We shall be entitled to process your data in accordance with the terms of our Legal Notices . Please view this document for further information.

You undertake that all details you provide to Selkin Media Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

If there are any changes to the details supplied by you it is your responsibility to inform Selkin Media Limited as soon as possible.

To cancel an order

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed soon after they’ve been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can’t always stop the order from being delivered: once you receive the order you will need to return it. Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel your order by email: touchback@selkinmedia.co.uk , or by calling us on 07572 119 564 or by writing to us: Selkin Media Ltd TA Touchback (Customer Services), C/O Huxloe, Unit 3, Henson Way, Telford Road, Kettering, NN16 8PX.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

How much will postage and packaging cost me?

UK Mainland – Standard Delivery £ 3.95 (2-3 working days)

We use Hermes for all our standard deliveries and a signature is normally required. You can track the progress of your order via the tracking information on your shipping confirmation email.

BANK HOLIDAYS (UK) Please allow an extra 2 working days for delivery to any destination.

Standard Delivery is not available to the following postcodes and destinations: HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB31, 33-38, 42, 44, 45, 51-56, BT, IM, JE, GY, IRELAND

UK Mainland – EXPRESS Delivery £ 10.00 (Place your order by 12.00pm (noon) Mon – Thurs for next working day delivery.)

Please be aware that orders placed after 12.00pm will be processed the next working day. Orders placed between Friday 12.00pm – Monday 12.00pm will be delivered on Tuesday. We use UK Mail tracked service for all our Express deliveries and a signature will be required on delivery. You can track the progress of your order via the tracking information on your shipping confirmation email.

BANK HOLIDAYS (UK) Please allow an extra 2 working days for delivery to any destination

Express Delivery is not available to the following postcodes and destinations: HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB31, 33-38, 42, 44, 45, 51-56, BT, IM, JE, GY, IRELAND

Highlands & Islands £ 7.95 (2-3 working days)

This includes the following Post Codes & Destinations: HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB31, 33-38, 42, 44, 45, 51-56, IM, JE, GY.

We use Hermes for all our deliveries to Highlands & Islands and a signature is normally required. You can track the progress of your order via the tracking information on your shipping confirmation email.

Northern Ireland £ 5.95 (2-3 working days)

This includes all BT Post Codes & Destinations.

We use Hermes for all our deliveries to Northern Ireland and a signature is normally required. You can track the progress of your order via the tracking information on your shipping confirmation email.

BFPO £5.95 (4 – 8 working days)

We use Hermes to deliver into the BFPO network

International Delivery

IRELAND/EIRE £ 10.00 (2-3 working days)

We use Hermes for all our deliveries to EIRE and a signature is normally required. You can track the progress of your order via the tracking information on your shipping confirmation email.

BANK HOLIDAYS (UK) Please allow an extra 2 working days for delivery to any destination.

Other International

In most cases we do not have the distribution rights internationally where there is another supplier within the international destination. Please email touchback@selkinmedia.co.uk for more information.

Should we send a product internationally we will quote the shipping at the time of the order. However it is important to bear the following in mind:

All of our International delivery services will require a signature
A working day is referred as Monday to Friday. Saturday, Sunday and bank holidays are not classed as working days.
All international shipment charges are quoted per parcel.
Non UK destinations may be liable for additional customs and duty charges. Charges are per parcel and if your order requires more than one delivery charge will apply
Any VAT charged to international customers will not be refundable
Please e-mail touchback@selkinmedia.co.uk if you have any questions on the delivery of your order.

Important – we do not refund postage and packing.

Are delivery dates guaranteed?

Delivery dates cannot be completely guaranteed – we aim to deliver our products to you within two to three working days, but occasionally this is not possible. If you have not received your product within seven working days, please email touchback@selkinmedia.co.uk

Do you deliver to International Addresses?

We deliver to all UK mainland addresses. International delivery charges are available on request (see above) at touchback@selkinmedia.co.uk . Please note, Selkin Media are not responsible for payment of import duty.

What happens if I’m not in when you deliver?

All our products are despatched by a reputable courier who will make every effort to deliver your order. Please follow the tracking links for more information. You undertake that all details you provide to Selkin Media Limited for the purpose of delivering goods or services are correct.

Tracking your order

When you place an order, confirmation will be sent to your email address. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at touchback@selkinmedia.co.uk

Can I cancel my order?

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched. Orders are normally processed within 24 hours, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case, then we can’t always stop the order from being delivered: once you receive the order, just return it to us for a refund of the purchase price paid.

Promotional Offers:

From time to time Selkin Media Ltd run promotions and offers on selected products or lines. A full list of the current offers can be found below. We refer to these collectively as “Promotional Offers”. All qualifying Promotional Offers will be automatically applied to your order. All of our Promotional Offers are subject to the below terms and conditions:

They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated
They cannot be used in conjunction with any other offer
They are valid for a limited period of time as specified in the marketing communication on the website and they cannot be used outside of that period
If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
Current Offers

FREE STANDARD UK DELIVERY ON ORDERS OF £55 OR MORE. Free standard delivery (normally £3.95) applies to online and telephone orders to the UK Mainland only. Offer excludes the following postcodes and destinations: HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB31, 33-38, 42, 44, 45, 51-56, BT, IM, JE, GY, IRELAND. Offer applies when order value, net of discounts or promotions equals £55 or more.