Our Special Customer Guarantee – We hope you are completely delighted with your order. However if for any reason you are not, we are happy to offer a refund or exchange on an unwanted order/purchase as long as you return it to us within 14 days, unopened, unused and in its original condition.

We reserve the right to refuse an exchange or refund if items are non-saleable. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and include beauty products if the hygiene seal has been broken. Please contact us by email: touchback@selkinmedia.co.uk within 14 (fourteen) days of purchase. Please state where and when the product was bought so that we may help you. Please do email as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.

Our products are guaranteed against manufacturing defects for 12 (twelve) months from the date of purchase. This does not cover defects arising from accidental damage, misuse or wear and tear. Defective goods will be replaced free of charge.

Goods should be returned to the following address with a covering letter to:

Selkin Media Ltd TA Touchback (Returns)
C/O Huxloe, Unit 3, Henson Way
Telford Road
NN16 8PX

This does not affect your statutory rights.
Selkin Media Ltd reserve the right to improve or alter the specification of its products without notice